Accountability Conversations

Step 1: Accountability Mindset

Step 2: Frame the conversation

Example

Step 3: Have the conversation

Working with Resistance

Examples of resistance:

  • Silence

  • Asking for more information

  • Agreeing (but not really agreeing)

  • Not enough time

  • We’ve done that before, and it didn’t work

Example

Centring to manage our own response e.g. 3 breaths, soften jaw, bowl for the difficult stuff.

Acknowledge the resistance using the behaviours of listening (pay full attention, paraphrase accurately, test feelings, summarise).

Name the resistance by gently stating what you see, without judgement, and wait for them to respond.